Additional policies

Age Verification Procedures

At MONEY MENTOR LTD, operating Sloppy Candies, we prioritize compliance with legal age restrictions to ensure our adult-oriented products are accessible only to eligible individuals. These procedures are designed to verify user age in alignment with our Terms and Conditions, which require users to be at least 18 years old or the age of majority in their jurisdiction.

Verification Methods

Self-Declaration: Upon accessing the website or creating an account, users must affirm they meet the age requirement through a checkbox or similar confirmation during registration or checkout.

Proof of Age Request: We reserve the right to request documentation verifying age and identity, such as a government-issued ID, if we suspect a user may not meet eligibility criteria. This may occur during account creation, order placement, or at any time during website use.

Courier Document Check at Delivery 

-We exclusively engage delivery partners that perform hand-to-hand delivery (no lockboxes, parcel lockers, or unattended drop-offs) to guarantee in-person verification.

-The courier is required to verify a government-issued photo ID (passport, national ID card, or driving licence) in person at the point of handover.

-The parcel will only be released to the addressee if they are able to prove they are 18 years of age or older (or the age of majority in the destination jurisdiction).

-If the recipient cannot provide valid ID or is visibly underage, the courier will return the parcel to us. No signature-only or “leave with neighbour” options are permitted for age-restricted orders.

Enforcement Actions

Account Suspension or Termination: If a user fails to provide satisfactory proof or if we determine they are underage, we will immediately suspend or terminate the account and cancel any pending orders.

No Sales to Minors: We do not sell products to individuals under 18 and prohibit access to the website for minors. Any attempts to circumvent age restrictions may result in permanent bans.

Children’s Data Handling: We do not knowingly collect personal data from children under 18. If such data is identified, it is deleted promptly, and the associated account is terminated.

Compliance and Updates

These procedures comply with applicable laws, including those in the UK and EU regarding age-restricted goods. We may update them to reflect legal changes or improved verification technologies, with notices posted on the website.

For questions, contact our support team via the website’s 24/7 online channels or during business hours Monday to Friday, 12-18 UTC+2.

Content Monitoring and Moderating Policy

MONEY MENTOR LTD is committed to maintaining a safe and appropriate environment on Sloppy Candies by monitoring and moderating user-provided content. This policy outlines our approach to ensuring content aligns with our Terms and Conditions, which prohibit obscene, offensive, or harmful materials.

Monitoring Practices

Proactive Review: Our team regularly reviews user-submitted content, such as reviews, comments, or uploaded materials, to identify violations of our guidelines, including harassment, spam, or infringement.

Automated Tools: We employ automated systems to flag potentially prohibited content based on keywords, patterns, or AI detection for offensive language or inappropriate imagery.

User Reports: Users can report suspicious or violating content through designated website features, triggering immediate review by our moderation team.

Moderation Guidelines

Prohibited Content: We do not allow content that is obscene, harassing, fraudulent, or infringing on intellectual property rights. This includes harmful code, spam, or materials that interfere with website functionality.

Action Timeline: Flagged content is reviewed within 24-48 hours. If a violation is confirmed, we remove the content and may issue warnings, suspend accounts, or terminate access.

Appeals Process: Users notified of content removal can appeal by contacting support with evidence supporting their case. Appeals are reviewed within 7 business days.

User Responsibilities

Users must ensure their content complies with our terms and applicable laws. By submitting content, users grant us a license to moderate and remove as necessary.

Transparency and Updates

We log moderation actions for internal audits and may share anonymized data in compliance reports. This policy may be updated, with changes notified via the website.

Contact support for content-related inquiries.

Fraud Prevention Policy

To protect our users and business, MONEY MENTOR LTD implements robust fraud prevention measures on Sloppy Candies, as referenced in our Terms and Conditions prohibiting fraudulent activities.

Prevention Measures

Account Security: Users are required to maintain secure passwords and notify us immediately of any suspected breaches. We use encryption and secure protocols for all account data.

Payment Verification: All transactions undergo checks for suspicious patterns, including address verification, CVV matching, and third-party fraud detection services during checkout.

Monitoring Transactions: We monitor orders for red flags such as unusual volumes, mismatched shipping/billing addresses, or rapid successive purchases, potentially holding or canceling suspect orders.

Response to Fraud

Detection and Action: If fraud is suspected, we may require additional verification, cancel orders, and refund legitimate payments while blocking associated accounts.

Reporting: We cooperate with authorities on confirmed fraud cases and may report incidents to relevant bodies.

User Education: We provide tips on secure shopping via website notices, encouraging users to review orders and report anomalies.

Compliance

These measures align with UK and EU data protection and consumer laws. We regularly audit our systems for vulnerabilities.

Report suspected fraud to our support team promptly.

Complaints Handling Policy

MONEY MENTOR LTD values customer satisfaction and handles complaints efficiently on Sloppy Candies, in line with our Refund Policy and dispute resolution provisions in the Terms and Conditions.

Submitting a Complaint

Channels: Submit complaints via email to support@sloppycandies.com, the website’s support portal, or during business hours Monday to Friday, 12-18 UTC+2.

Required Details: Include order number, description of the issue (e.g., product defect, delivery problem), evidence like photos, and preferred resolution (refund, replacement).

Handling Process

Acknowledgment: We acknowledge complaints within 2 business days and aim to resolve them within 14 business days.

Investigation: Our team reviews the complaint, may request additional information, and assesses against our policies and legal rights.

Resolution: Valid complaints result in remedies such as refunds, replacements, or credits, processed to the original payment method.

Escalation

If unsatisfied, EU consumers can use the Online Dispute Resolution platform. UK users may contact Citizens Advice or escalate to courts under English law.

Appeals: If a complaint is rejected, users can appeal with new evidence within 7 days.

Records and Improvements

We maintain records of complaints for quality assurance and use feedback to improve services.

This policy does not affect statutory rights under consumer laws.

Content Removal Policy

MONEY MENTOR LTD ensures prompt removal of violating content on Sloppy Candies, as outlined in our Terms and Conditions regarding prohibited activities and intellectual property rights.

Grounds for Removal

Violations: Content that is obscene, harassing, fraudulent, or otherwise prohibited under our terms is subject to removal.

Infringement Notices: For copyright, trademark, or other IP infringements, submit a notice to our designated agent including signature, description of work, location of material, contact info, good faith statement, and perjury affirmation.

User Reports: Reports of violating content trigger review and potential removal.

Removal Process

Review: Flagged content is assessed within 24-48 hours by our team.

Action: Confirmed violations lead to immediate removal, with notification to the poster if applicable.

Counter-Notices: For IP removals, affected users can submit counter-notices, potentially restoring content if valid.

Enforcement

Account Actions: Repeated violations may result in suspension or termination.

Legal Compliance: We comply with DMCA-like procedures and applicable laws.

Prohibited & Restricted Products Policy

MONEY MENTOR LTD, operating Sloppy Candies, is committed to offering only legal, safe, and responsibly sourced adult products. This policy details items we do not sell (prohibited) and those we sell under strict conditions (restricted), in full compliance with UK, EU, and international laws, as well as our Terms and Conditions.

Prohibited Products

We never offer the following items under any circumstances:

1. Products illegal in the UK or EU – Including but not limited to:

-Controlled substances (e.g., narcotics, prescription drugs without license).

-Drug paraphernalia intended for illegal substance use.

-Weapons, explosives, or items classified as firearms/ammunition.

1. Products violating intellectual property rights – Counterfeit branded goods, unauthorized replicas, or items infringing trademarks/copyrights.
2. Products harmful to health or safety –

-Items containing banned substances (e.g., phthalates above EU limits in toys).

-Uncertified electrical devices lacking CE marking.

-Products with choking hazards not compliant with EN 71 safety standards.

1. Non-consensual or exploitative content/products –

-Any item depicting or promoting non-consensual acts.

-Child exploitation material or products simulating minors.

1. Live animals, human remains, or bodily fluids.
2. Hazardous materials – Flammable liquids, corrosives, or biohazards.

Sale or attempted sale of prohibited items will result in immediate order cancellation, account termination, and reporting to authorities where required.

Restricted Products

Certain products are sold only under strict conditions:

1. Age-restricted items (18+ only) – All sexual wellness products require age verification per our Age Verification Procedures.
2. Medical-grade or health-related devices –

-Sold with clear usage instructions and warnings.

-Must comply with EU Medical Device Regulation (MDR) where applicable.

-Not marketed as curing/treating medical conditions without approval.

1. High-value or high-risk items (e.g., premium electronics, luxury toys >150 EUR) 

-Subject to enhanced fraud checks and identity verification.

-May require signature on delivery.

1. Import-restricted items –

-Certain materials (e.g., real leather, batteries >100 Wh) may have shipping limitations to specific countries.

-Customers are responsible for local import compliance; we cancel orders to non-compliant destinations.

1. Custom or personalized products –

-Non-returnable unless defective.

-Reviewed for prohibited content before production.

Enforcement & Compliance

Pre-listing review: All products undergo legal, safety, and quality checks before listing.

Supplier verification: Partners must provide certificates of conformity, safety data sheets, and origin documentation.

Customer reporting: Users can flag suspected prohibited/restricted items via support; reports are reviewed within 24 hours.

Removal & penalties: Violations trigger immediate delisting, order cancellation, and potential account bans. Repeated offenses lead to permanent exclusion.

Legal alignment: Policy adheres to UK Consumer Rights Act 2015 (as amended by the Digital Markets, Competition and Consumers Act 2024, effective April 6, 2025), UK General Product Safety Regulations 2005 (implementing retained EU General Product Safety Directive 2001/95/EC, as amended post-EU Regulation 2023/988 transition), UK REACH (as amended with new fees effective April 1, 2025), UK RoHS Regulations 2012 (as amended with indefinite CE marking recognition extended beyond 2024), and local age-restricted sales laws (including single-use vape ban effective June 1, 2025, and stricter online knife sales verification effective January 28, 2025).

Risk Management Policy

MONEY MENTOR LTD employs a comprehensive risk management framework for Sloppy Candies to identify, assess, mitigate, and monitor risks across operations, ensuring business continuity, customer trust, and legal compliance.

Risk Categories & Mitigation Strategies

Risk Category	Key Risks	Mitigation Measures
Operational	Supply chain disruption, inventory stockouts, website downtime	Dual-supplier contracts  Real-time inventory tracking  99.9% uptime SLA with hosting provider  Weekly backups & disaster recovery drills
Financial	Payment fraud, currency fluctuations, cash flow gaps	3D Secure & third-party fraud scoring (e.g., Signifyd)  Multi-currency hedging  30-day payment terms with suppliers  Daily reconciliation
Reputational	Negative reviews, data leaks, product quality complaints	24/7 moderation of user content  GDPR-compliant data handling  14-day refund policy  Proactive PR crisis playbook
Legal & Compliance	Regulatory changes, IP disputes, age-verification failures	Quarterly legal audits  DMCA agent & takedown workflow  Automated + manual age checks  Staff training on UK/EU laws
Cybersecurity	DDoS attacks, phishing, data breaches	SSL/TLS encryption  WAF + rate limiting  Regular penetration testing  Employee security awareness program
Health & Safety	Defective products, allergic reactions, misuse injuries	Pre-market safety testing (SGS/TÜV reports)  Clear warning labels  Post-market surveillance  Product recall protocol
Logistical	Customs delays, lost packages, carrier strikes	Multiple carriers (DHL, UPS)  Track & trace for all shipments  Customs pre-clearance for high-risk destinations

Risk Assessment Process

1. Identification – Monthly cross-departmental risk workshops.
2. Evaluation – Scoring (1–5) for Likelihood × Impact; priority for scores ≥12.
3. Treatment – Avoid, Mitigate, Transfer (insurance), or Accept with monitoring.
4. Monitoring – Real-time dashboards + quarterly risk register review by senior management.

Incident Response

Tiered escalation:

Level 1 (Minor) → Support team resolves within 4 hours.

Level 2 (Moderate) → Operations Manager + 24-hour resolution.

  Level 3 (Critical) → Executive crisis team + external experts if needed.

Post-incident review within 72 hours; lessons logged in risk register.

Insurance & Financial Safeguards

Comprehensive business liability coverage (min. €2M).

Cyber insurance for data breach costs.

Reserve fund equivalent to 3 months’ operating expenses.

Training & Culture

All staff complete annual risk awareness training.

“See something, say something” reporting channel with whistleblower protection.

Review & Updates

Full policy review every 12 months or after any Level 3 incident.

Material changes communicated via website banner and email to registered users.

Contact support@sloppycandies.com to report emerging risks or request the latest risk register summary.