FAQ
What is SloppyCandies?
SloppyCandies is an online adult shop specializing in high-quality sex toys, pleasure products, lingerie, and accessories. We carefully curate everything to help you enjoy the spiciest and sweetest moments in your intimate life.
Are your products body-safe?
Yes. All our toys are made from premium, body-safe materials (medical-grade silicone, ABS, etc.). We avoid cheap materials containing phthalates or other harmful substances.
Is my order discreet?
Absolutely. Your order arrives in plain, neutral packaging with no mention of the contents or our store name on the outside. Discretion is our top priority.
Ordering & Shipping
How long does shipping take?
- EU: Usually 3–7 business days
- International: 7–14 business days (depending on destination)
We offer free shipping on all orders over 150 EUR.
Do you ship worldwide?
Yes, we ship to most countries. During checkout you will see the exact shipping cost and estimated delivery time for your location.
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, Maestro), Apple Pay, Google Pay, and other secure payment options.
Returns & Refunds
What is your return policy?
You have 14 days from receiving your order to request a full refund. Products must be unused, in original packaging, and in resalable condition. Opened or used intimate products cannot be returned for hygiene reasons.
How do I return an item?
Contact our customer support at support@sloppycandies.com with your order number. We will provide return instructions.
Product & Usage Questions
Are the toys waterproof?
Most of our vibrators and stimulators are fully waterproof (IPX7 rated). Always check the individual product description.
Do you sell vegan / phthalate-free products?
Yes. The majority of our collection is phthalate-free, and we offer a growing selection of vegan-friendly products.
I’m a beginner — what should I buy?
We recommend starting with small, beginner-friendly vibrators, clitoral stimulators, or basic couples toys. Feel free to contact us for personalized recommendations.
Privacy & Security
Is my personal information safe?
Yes. We use industry-standard SSL encryption. We never share or sell your data to third parties.
Will the charge on my bank statement say “SloppyCandies”?
No. The statement will show a neutral descriptor (usually something like “Online Shop” or a generic merchant name) for maximum privacy.
Customer Support
How can I contact you?
You can reach our support team 24/7 via:
- Email: support@sloppycandies.com
- Tel: +44 7360829423
We usually reply within a few hours (often much faster).